Online Services Policy



Some general information about our policy wording

In regard to this document, “Lakeside”, “us”, “we”, and “our” refer to Monroe Lakeside Fire and Rescue Company, Inc. “You” and “your” refer to you as our customer, sponsor, and/or as a visitor to our website.




What we do with personal contact information

When you are making a donation or performing other online transactions with us, we ask you for personal contact information such as your name, mailing address, phone number and e-mail address. We may use this contact information to provide you with a receipt or financial report; to contact you to clarify or obtain information about an order you placed, or a donation you made; or to send you additional information about Lakeside.


If you make a donation, we may contact you from time to time (in writing only, never by telephone) to offer you an opportunity to make another gift. Personal contact information may also be shared with our agents. These are reputable companies we use for services such as shipping products or sending mail. We routinely assess the reputability of these agents in order to ensure the confidentiality of your information, and if we find that this confidentiality is not maintained, we will no longer use the services of that agent, and we will pursue any legal options available to us in that instance.


What we do with personal billing information

In addition to personal contact information, we ask for billing information, such as your billing address and credit card number, when you make a donation or purchase a product. We use secure servers to gather and process your billing information. These secure servers are hosted by our agent, PayPal, Inc., which is bound by our site policies. Your billing information is not shared with any other organizations.


What we do with other contact information

In some instances, we ask for contact information for people other than yourself including, for example, the mailing address of someone you wish us to notify of a donation you have made. The information we collect is used to send the donation notification or information you requested and/or to inform the recipient of updates and opportunities to get involved. Such contact information is not shared with any other organizations.


How to view or change your information

If you wish to modify the frequency of future communications from Lakeside, please write to us at:


Monroe Lakeside Fire and Rescue Company, Inc.

147 West Mombasha Road

Monroe, NY 10950


With the exception of credit card numbers, you can view and request changes to all the information you have given us, including any mailing lists you may be on, by contacting us in one of two ways: You can either e-mail us at help@monroelakesidefire.com, or you can send a letter to the address above.


Your IP address, cookies and plug-ins

For each visitor to our Web site, our Web server automatically recognizes the visitor's IP address, although no personally identifiable information (such as e-mail addresses) is recognized by the server. We use your IP address to help diagnose problems with our server and to administer our Web site. Your IP address may also be used to gather broad demographic information. Occasionally, we may use session cookies to improve content, provide easier access and understand how

visitors use our Web site. Session cookies are also used to support our e-commerce pages. Our Web site does not include stand-alone or plug-in applications that report individually identifiable information back to us or to any other organization.


Links to other sites

This Web site contains links to other sites, including ones that may gather personal contact information. Lakeside is not responsible for the privacy practices or content of such Web sites. However, any personal information obtained by us through other sites is treated as if it was gathered on our site and our privacy policy applies.


Changes to this policy

Our privacy policy is subject to change from time to time. Any changes to this privacy policy will be posted on this Web page, and we will mark the link to our privacy policy from our Internet home page to note the date of any changes so that you will always know what information we collect, how we use it and what choices you have.




All financial transactions on our Web site, specifically online donations and online purchases, are managed through our agent, PayPal, Inc. All transactions use an encrypted channel, take place on secure servers and occur in real time. No financial data, such as your credit card number, is transferred via a less-secure channel, such as encrypted e-mail, for processing. Moreover, once your transaction has been completed, your credit card number is not retained.




Lakeside collects unrestricted and restricted donations on our website to support our mission. If you believe that an error has been made in connection with your online donation, contact us at help@monroelakesidefire.com, or write to us at the address above. We will work with you to correct any such error, and if necessary, make any refund or correction that we feel to be appropriate.


If you change your mind about donating online to Lakeside, we will be happy to honor your decision as long as you request a refund (return of donation) within 14 (fourteen) calendar days of the date on which you made the contribution. To request a refund, send an e-mail to help@monroelakesidefire.com, or write us at the address above. Refunds will be issued as a credit to the credit card used for the original donation.


User Agreement


By viewing and/or using this Web site, you are agreeing to all of the terms and conditions explained below.


This World Wide Web site with its home page in the domain “monroelakesidefire.com" (the "Web site") is a complimentary information service offered by Monroe Lakeside Fire and Rescue Company, Inc. at no charge to you as a user of the World Wide Web, with the express condition that you agree to be bound by the terms and conditions set forth in this User Agreement. Lakeside reserves the right to change these terms and conditions any time, and you must consult the most recent version of this User Agreement (not an older cached version) each time you view the Web site. Do not use the Web site if you do not agree to all of the following terms and conditions.


You agree to be bound by the terms and conditions set forth under the Service Marks, Copyright, and Hyperlinks sections of this Site Notice.


You acknowledge that the information on the Web site is provided "as is" for general information only. Lakeside makes no warranties of any kind regarding this Web site, including but not limited to any warranty of accuracy, completeness, currency, reliability, merchantability or fitness for a particular purpose, or any warranty that these pages, or the server that makes them available, are free of viruses or other harmful elements, and such warranties are expressly disclaimed.


You agree that you will hold harmless Lakeside and its officers, directors and employees from all claims arising out of or related to your access or use of, or your inability to access or use, this Web site or the information contained in this Web site or other Web sites to which it is linked, including but not limited to claims that you have found something you have heard, viewed or downloaded from this Web site or another Web site to which it is linked to be obscene, offensive, defamatory or infringing upon your intellectual property rights. In no event will Lakeside or the contributors of information to this Web site be liable to you or anyone else for any decision made or action taken by you in reliance on such information or for any consequential, special or similar damages, even if advised of the possibility of such damages.


Lakeside may provide links on the Web site to other Web sites which are not under the control of Lakeside. These links are provided for convenience of reference only and are not intended as an endorsement by Lakeside of the organization or individual operating the Web site or a warranty of any type regarding the Web site or the information on the Web site.


This Web site (excluding linked sites) is controlled by Lakeside, which is headquartered in the State of New York, United States of America. It can be accessed from all 50 states, as well as United States Territories and other countries around the world. As each of these places has laws that may differ from those of New York, by accessing this Web site both you and Lakeside agree that the statutes and laws of the State of New York, without regard to conflicts of law principles thereof, will apply to all matters arising from or relating to use of this Web site. You and Lakeside also agree and hereby submit to the exclusive personal jurisdiction and venue of the Supreme Court of the State of New York in and for the County of Orange, the United States District Court for New York with respect to such matters. Lakeside makes no representation that materials on the Web site are appropriate or available for use in other locations, and accessing them from territories where their contents are illegal is prohibited. Those who choose to access this Web site from other locations do so of their own initiative and are responsible for compliance with local laws.


Service Marks

All uses of Lakeside service marks, both registered and common law, must be approved in writing by Lakeside. Inquiries may be directed to help@monroelakesidefire.com.


The marks


Monroe Lakeside Fire and Rescue Company

Lakeside Fire and Rescue Company

Monroe Lakeside Fire and Rescue

Lakeside Fire and Rescue

Monroe Lakeside Fire


are unregistered common-law trademarks of Monroe Lakeside Fire and Rescue Company, Inc.



The works of authorship contained in this Web site, including but not limited to all design, text and images, are owned or licensed by Monroe Lakeside Fire and Rescue Company, Inc. and may not be copied, reproduced, transmitted, displayed, performed, distributed, rented, sublicensed, altered, stored by subsequent use, or otherwise used in whole or in part in any manner without our prior written consent, except that you may make such temporary copies in a single computer's RAM and hard drive cache as are necessary to browse the Web site, and you may make one permanent printout of each page of the Web site (unmodified in form, with a copy of this Site Notice attached) to be used by you for personal and non-commercial uses that do not harm the reputation of Lakeside.



You may provide a hypertext link to this Web site on another Web site, provided that:


(a) the link must be an active, text-only link (you may NOT use our logo without prior written approval) clearly marked "Monroe Lakeside Fire and Rescue Company";

(b) the link must "point" to the URL

"http://www.monroelakesidefire.com" and not to other pages within the Web site;

(c) the link, when activated by a user, must display this Web site full-screen and not within a "frame" on the linked Web site;

(d) the appearance, position and other aspects of the link may not be such as to disparage Lakeside or its services, damage or dilute the goodwill associated with Lakeside's name and service marks, or to create the false appearance that an entity other than Lakeside is associated with or sponsored by Lakeside;

(e) the link may not be associated with the sale of any products or services, or the promotion of any lottery, raffle, sweepstakes or other games of chance benefiting Lakeside; and

(f) the link will not appear on pages including content which Lakeside finds in its sole discretion to be objectionable or which includes obscene, pornographic, violent, intolerant, tasteless, denigrating or sexually-oriented content or materials; and

(g) Lakeside reserves the right to revoke its consent to the link at any time in its sole discretion by amending this Site Notice. You acknowledge and agree that you are responsible for keeping up with any such changes.


All other hypertext links to this Web site must be approved in writing by Lakeside. Inquiries may be directed to help@monroelakesidefire.com.


Use of a hyperlink does not indicate or create any endorsement, approval, sponsorship or affiliation of or with your Web site by Lakeside. This permission to hyperlink is provided without warranties of any kind, express or implied, including without limitation, warranties of title of non-infringement.


Lakeside reserves the right to take action against any use of its service marks or any links to its Web site that do not conform to the conditions herein, or that infringe any intellectual property or other rights of Lakeside.